Shipping Policy

Last Updated: August 29, 2026

At GlowMuse, we aim to process and deliver your skincare orders safely and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we will begin processing your order.

• Orders are generally processed within [1–3 business days].
• Orders placed on weekends or public holidays may be processed on the next business day.
• Processing times may be longer during sales, promotional periods, holidays, or periods of unusually high order volume.
• You will receive an order confirmation after successfully placing your order.
• Where available, shipping or tracking information will be provided once your order has been dispatched.

2. Shipping Areas

We currently ship to:

• PAN INDIA

Some remote or restricted locations may have limited delivery availability.

If we are unable to deliver to the address provided, we may contact you to arrange an alternative delivery address or cancel the order where necessary.

3. Shipping Charges

Shipping is FREE on all GlowMuse orders.

There are no additional shipping charges for standard delivery. The total amount payable for your order will be clearly displayed at checkout before you complete your purchase.

4. Estimated Delivery Time

We aim to deliver your order within 7 business days from the date your order is confirmed.

Delivery times may vary slightly depending on your location, courier availability, public holidays, weather conditions, or other circumstances beyond our control.

We appreciate your patience and will make every reasonable effort to ensure your order reaches you as quickly as possible.

5. Tracking Your Order

If tracking is available for your shipment, we will provide the tracking details through the contact information associated with your order.

You can use the tracking information to check the status of your shipment with the applicable delivery carrier.

Tracking information may take some time to become active after the package has been dispatched.

6. Incorrect or Incomplete Shipping Information

Please carefully check your shipping information before completing your order.

GlowMuse is not responsible for delivery problems caused by:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Incorrect postal/PIN code
• Missing apartment, building, or unit information
• Failure to respond to delivery attempts

If an order is returned to us because the shipping information was incorrect or the recipient was unavailable, additional shipping charges may apply if the order needs to be reshipped.

7. Failed Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their policies.

If the courier is unable to deliver your package, they may contact you using the phone number provided with your order.

Please ensure that you are available to receive the package and that your contact information is accurate.

8. Delayed Shipments

Although we work with our shipping partners to deliver orders within the estimated timeframe, delays can occasionally occur.

Delays may be caused by:

• Courier or logistics issues
• Weather conditions
• Public holidays
• High order volumes
• Transportation disruptions
• Natural disasters
• Government restrictions
• Incorrect delivery information
• Other circumstances outside our reasonable control

If your order is delayed, please contact us with your order number so we can assist you in checking its status.

9. Lost or Damaged Packages

If your package appears to be damaged when delivered, please inspect the package as soon as possible.

If you receive a damaged, incorrect, or visibly compromised product, contact us promptly at kalpmehta91@gmail.com and provide:

• Order number
• Description of the issue
• Photographs or videos of the package and product
• Any other information reasonably requested by our support team

We will review the situation and determine the appropriate resolution in accordance with our Refund & Return Policy and applicable law.

10. Delivery Confirmation

An order may be considered delivered when the shipping carrier's tracking system indicates that the package has been delivered to the address provided at checkout.

If tracking shows that your package has been delivered but you have not received it, please first check with household members, neighbors, building reception/security, or the delivery carrier.

If you still cannot locate the package, contact us as soon as possible so that we can assist you.

11. International Shipping

If international shipping is available, customers may be responsible for applicable customs duties, import taxes, local taxes, or other charges imposed by the destination country.

These charges are generally outside GlowMuse's control and may vary by country.

Customers are responsible for ensuring that the ordered products can legally be imported into their destination country.

12. Order Changes

If you need to change your shipping address or other order information, please contact us as soon as possible after placing your order.

We will try to accommodate your request, but changes cannot be guaranteed once an order has been processed, packed, or shipped.

13. Non-Returnable and Non-Refundable Products

Certain skincare products may be non-returnable or non-refundable due to hygiene and product-safety considerations.

The GlowMuse Bio-Collagen Real Deep Mask is identified as a non-refundable and non-returnable skincare product due to hygiene reasons.

Please carefully review the product details before placing your order.

If you receive a damaged, defective, or incorrect product, please contact us promptly so we can review the issue.

14. Contact Us

If you have questions about shipping, delivery, or your order, please contact us:

GlowMuse

Email: kalpmehta91@gmail.com

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.