Refund policy

Return & Refund Policy

Last Updated: August 29, 2026

At GlowMuse, we want you to receive your order in good condition. Because our products are skincare products intended for personal use, we follow specific return and refund guidelines for hygiene and safety reasons.

By placing an order with GlowMuse, you acknowledge and agree to the terms of this Return & Refund Policy.

1. No Returns or Refunds for Change of Mind

Due to hygiene and safety reasons, all skincare products purchased from GlowMuse are non-returnable and non-refundable once the order has been confirmed.

We do not accept returns or provide refunds for reasons including:

  • Change of mind
  • Incorrect product selection
  • Personal preference
  • Product not meeting individual expectations
  • Not liking the product
  • Change in skin condition or skincare routine
  • Failure to check product details before ordering

Please carefully review the product description, ingredients, size, usage instructions, and other details before placing your order.

2. Damaged Products

If your order arrives damaged, please contact us as soon as possible after delivery.

To help us investigate the issue, you may be asked to provide:

  • Your order number
  • Photographs or videos of the package
  • Photographs or videos of the damaged product
  • A description of the damage

After reviewing the information, GlowMuse may provide an appropriate resolution, such as a replacement or refund, where applicable.

3. Incorrect Product Received

If you receive a product different from the one you ordered, please contact us as soon as possible.

We will review your order details and may arrange a replacement or other appropriate resolution if the error was made by GlowMuse.

Please provide your order number and clear photographs of the product received.

4. Defective or Faulty Products

If you believe that you have received a defective or faulty product, please contact us promptly after receiving your order.

We may request photographs, videos, batch information, packaging details, or other information necessary to assess the issue.

If the product is determined to be defective or faulty, we may offer a replacement or refund, subject to applicable law and our assessment of the issue.

5. Allergic Reactions or Skin Sensitivity

GlowMuse products are intended for cosmetic use, and individual skin reactions can vary.

Customers are responsible for reviewing the ingredient list before using a product, particularly if they have known allergies or sensitivities.

We do not accept returns or provide refunds solely because a product causes an individual's skin sensitivity or because the customer experiences an unexpected cosmetic reaction.

If you experience irritation or an adverse reaction, discontinue use of the product. If necessary, seek advice from a qualified healthcare professional.

6. Refund Eligibility

A refund may be considered only in situations covered by this policy, such as an approved damaged, defective, incorrect, or otherwise qualifying order issue.

If a refund is approved, it will generally be processed using the original payment method, where possible.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

7. Refund Processing

Once a refund is approved, we will initiate the refund within a reasonable period.

The actual time for the refunded amount to appear in your account may vary depending on your bank, card issuer, payment gateway, or other payment provider.

GlowMuse is not responsible for delays caused by third-party financial institutions.

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests are not guaranteed and may not be possible once an order has been processed, packed, or shipped.

Once an order has been shipped, it cannot be cancelled through our customer support team.

9. Non-Returnable Products

For hygiene and safety reasons, the following products are non-returnable and non-refundable:

GlowMuse Bio-Collagen Real Deep Mask

Size: 34 ml / 1.19 fl oz

Please check all product information carefully before placing your order.

10. Shipping Charges

Since our standard shipping is FREE, there is no standard shipping fee charged separately at checkout.

If an order qualifies for a refund under this policy, the refundable amount will be determined based on the circumstances of the order and applicable law.

11. How to Contact Us

If you believe your order has arrived damaged, defective, or incorrect, please contact us promptly.

Please include your order number and relevant photographs or videos when contacting us.

GlowMuse

Email: kalpmehta91@gmail.com

12. Policy Changes

GlowMuse reserves the right to update or modify this Return & Refund Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

We encourage customers to review this policy before placing an order.